Features List

Conference calling (also known as 3 way calling) lets you set up and ad hoc conference with two or more others parties on your phone.

You may be speaking with one party while keeping another on hold. With three way calling, you can connect all three of you together in a mini telephone conference.

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We provide inbound caller ID display as well as the facility to show or hide your caller ID on outbound calls.

You can show or hide your caller ID globally or on a call by call basis (prefix your called number with 141).

We can even display an alternative caller ID, so long as you can verify ownership of the number in question.

With inbound caller ID, we will present the caller ID of the original calling party, regardless of if the call has been forwarded.

Call forwarding is a service that routes incoming call to any number chosen by the subscriber. Calls can be routed — without the knowledge of the caller — to an external or internal number.

Our forwarding system is very flexible and forwarding can be defined as for all calls, or only calls that don’t get answered after x seconds.

You can create multiple forwarding rules to keep attempting to forward the call to different places in order to connect a call.

hunting (or hunt group) is the method of distributing phone calls from a single telephone number to a group of several phone lines.

With our routing wizard in your control panel, you can set up hunt groups to ring an incoming call on multiple VoIP phones at the same time.

Wherever the call is picked up first, it gets connected.

VoIP can really add flexibility to this more traditional feature, allowing you to define hunt groups across multiple locations – so anyone in your organisation can answer a call; whether they are working from the office, from home or anywhere else in the world that they have an Internet connection.

Many of our customers may have more than one established business that they want us to provide numbering for, or need to acquire numbers in many different area codes that they serve.

With a single Asatel, business VoIP account, you can add multiple VoIP Solo numbers in any area code you choose, without any restrictions.

Our whisper facility allows you to define a recording to be played when a call is connected to you. You specify the recording on each of your numbers – so you’ll always know where the call came from.

Only you will hear the whispered recording. Your caller continues to hear ringing while the short audio file is played to you.

With an Asatel number you can take advantage of the ability to upload an introductory audio message to play to your callers prior to a call being connected. Doing so gives your caller the reassurance that they’ve called the right number and that they’re dealing with a reputable company.

If you choose, you can also configure music to play while they are waiting for their call to be answered: all the time adding to your professional image.

BLF stands for Busy Lamp Field. Typically this is a light, or LED light with buttons, on an IP phone that indicates whether another extension or phone is available, ringing or busy.

Call waiting is a service that most of us are familiar with.

Call waiting in the VoIP world really reveals the key differences between fixed line installations and a VoIP based service.

In the fixed line world, when you have a call waiting, as you only have one line, you only hear a beep in your ear.

With call waiting on a VoIP based system, your second line light on your VoIP phone will flash, telling you exactly who is calling and which line they called in on.

Picking up a waiting call is as simple as pressing the second line button and hey presto – you can easily switch between your current call, waiting call and back again.

With an Asatel number you can take advantage of the ability to upload an introductory audio message to play to your callers prior to a call being connected. Doing so gives your caller the reassurance that they’ve called the right number and that they’re dealing with a reputable company.

If you choose, you can also configure music to play while they are waiting for their call to be answered: all the time adding to your professional image.

Often, when forwarding a call to many different destinations; either at the same time using multi-route or one after the other, it is possible that the call may be answered by a voicemail system on one of the numbers forwarded to.

Call delivery assurance is a feature that ensures that a call, when forwarded, is answered by a real person before the call is connected.

When you switch on call delivery assurance, when a call is answered, our system plays a short prompt to the answering party, asking them to confirm that they want to accept the call.

If the answering party fails to accept the call then the call is taken back and the next step in your routing is attempted instead.

Call delivery assurance is a valuable feature when you want to ensure the call gets answered by a real person.

Call delivery assurance can also be used if you want to give yourself the choice of accepting a call when forwarding to a destination where you may not know it’s a call before picking it up.

Simultaneous route is a feature that allows you to forward your Asatel number to multiple destinations at the same time. Allowing phones simultaneous ringing of all handset within your business. Whether the handset is physically in London, New York or Hong Kong, all handsets with by ringing at the same point in time.

All of our external numbers and internal business extensions come with our professional voicemail facility:

• PIN control for mailbox protection
• Record separate announcements for away/busy/vacation etc.
• Voicemail to email
• Forwarding messages to other mailboxes

Being able to transfer a call to a colleague is essential in most business environments. We support attended transfer and blind transfer.

Attended transfer

When transferring a call on to another person, it is common to speak with them prior to connecting the customer. You might want to consult with them or let them know who you are transferring and why.

Attended transfer is typically done by calling the third party on a second line on your VoIP phone and when you’ve spoken with them, pressing the transfer button and selecting the line that your original caller is on.

Blind transfer

In some situations, you might want to transfer your caller on to a colleague or third party without waiting for the colleague to answer. This is a called a blind transfer.

Usually, you can accomplish a blind transfer by pressing the transfer button on your phone and then dialling the number you want to transfer your caller to.

Both blind transfers and attended transfers can be done using either external telephone numbers or to internal extensions.

One of the features that’s often missed by other business VoIP providers is the ability to have an alternative routing plan in place when your business is closed.

With Asatel’s out of hours routing, you can define a special routing plan that executes when your business is closed.

You specify the routing you want, and enter your normal operating hours and our system does the rest for you.

Typically, customers will play a message to their caller, letting them know that they are closed and what their opening hours are. You aren’t restricted in this routing though, and many customers route to an on call support number or other destination.

Our out of hours routing wizard also has all of the public holidays as published by the DTI already programmed in.

We also include holiday zones (England & Wales, Scotland and Northern Ireland) to account for differences in public holidays.